Money Back Guarantee Policy

At PRIMALTRACE, we are committed to providing the highest quality products and services to our valued customers. We stand behind our offerings and have implemented a comprehensive Money Back Guarantee Policy to ensure your satisfaction.

Eligibility for Refund

• Refund requests must be made within 30 days of purchase.
• The product must be in its original condition, unused, and in the original packaging.
• Provide proof of purchase, such as a receipt or order confirmation number.

How to Request a Refund

1. Email our customer support team at [email protected] with your refund request.
2. Include your order number and reason for the refund in the email.
3. Our team will review your request and respond within 5 business days.

Refund Process

• Once your refund request is approved, you will receive a confirmation email.
• Refunds will be processed to the original payment method within 7-10 business days.
• If you paid using a credit card, the refund timeframe may vary depending on your card issuer's policies.

Exceptions

Please note that the following items are not eligible for refunds:

• Digital products and services once accessed or downloaded.
• Sale or clearance items.
• Gift cards.

Contact Us

If you have any questions regarding our Money Back Guarantee Policy, please do not hesitate to contact us. Our team is here to assist you and ensure your experience with PRIMALTRACE is satisfactory.

Thank you for choosing PRIMALTRACE. Your trust and satisfaction are our top priorities.